Refund policy

Welcome to Veloura Wigs. We are committed to providing high-quality beauty and hair products while ensuring a smooth shopping experience for our customers. Please read our Return & Refund Policy carefully before placing an order.

Returns

We accept returns within 14 days of delivery.

To qualify for a return:

Items must be unused, unworn, unwashed, and in their original condition.
Products must be returned in the original packaging with all tags and accessories included.
Proof of purchase or order confirmation is required.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

Wigs that have been worn, styled, brushed, cut, colored, washed, or altered in any way
Lace that has been cut or customized
Sale or clearance items
Gift cards
Personalized or custom-made products

Veloura Wigs reserves the right to refuse returns that do not meet these conditions.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, include:

Your order number
Clear photos or videos of the product and packaging
A brief description of the issue

Once reviewed, we will offer a replacement, store credit, or refund where applicable.

Refunds

After receiving and inspecting your returned item, we will notify you regarding the status of your refund.

If approved:

Refunds will be issued to your original payment method.
Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.